BCC Referral Programme Terms

BCC Refer a Neighbour Programme

Last updated: 21 June 2026

1. About the Refer a Neighbour Programme

The BCC Refer a Neighbour Programme allows active customers to receive a reward when they refer new households to BCC.

If an active customer refers four new households and each referred household purchases and activates a qualifying plan, the referring customer may receive their next equivalent plan period free.

The programme is designed to reward genuine customer referrals and help grow cleaner local streets.

2. Who can take part

To take part in the Refer a Neighbour Programme, the referring customer must:

• be an active BCC customer;
• have a valid customer account;
• have no unpaid balance on their account;
• comply with BCC Terms & Conditions;
• refer genuine new households who are not already registered with BCC.

BCC may refuse a referral reward if the customer account is unpaid, suspended, cancelled or in breach of our Terms & Conditions.

3. Qualifying referred households

A referred household will only count towards the referral reward if:

• they are a new BCC customer;
• they are not already registered in our system;
• they are not from the same customer account;
• they are not a duplicate of an existing customer;
• they are within our service area;
• they purchase and activate a qualifying plan;
• their first payment has been successfully received;
• their service has started or has been confirmed by BCC.

A referred household will not count if the booking is cancelled, refunded, unpaid, fraudulent, duplicated or not completed.

4. Qualifying plans

For the purpose of this programme, qualifying plans are:

• 6 Month Plan;
• 12 Month Plan.

One-off cleans, trial cleans, free cleans, discounted test services, unpaid services or temporary promotional offers do not normally count as qualifying plans unless BCC confirms otherwise in writing.

5. Referral reward

If four qualifying referred households purchase and activate a qualifying plan, the referring customer may receive their next equivalent plan period free.

For example:

• if the referring customer is on a 6 Month Plan, they may receive their next 6 Month Plan period free;
• if the referring customer is on a 12 Month Plan, they may receive their next 12 Month Plan period free.

The reward is applied as an extension or credit to the referring customer’s active account. It is not paid in cash.

6. When the reward is applied

The referral reward will only be applied after BCC has checked and confirmed that all four referred households qualify.

BCC may wait until the referred households have paid, activated their plan and passed any required initial service or verification period before confirming the reward.

The reward is not guaranteed until BCC confirms it.

7. No cash alternative

Referral rewards have no cash value.

The reward cannot be exchanged for money, transferred to another person, transferred to another address, sold or used to pay unrelated charges unless BCC agrees otherwise.

8. Same household and duplicate referrals

Referrals must be genuine new households.

The following will not normally qualify:

• another person living at the same address as the referring customer;
• a second account created for the same household;
• a duplicate customer account;
• a previous customer re-registering as a new customer;
• a customer who was already in contact with BCC before the referral was made;
• fake, misleading or self-referrals.

BCC may check customer details, addresses, payment records and account history to prevent abuse of the programme.

9. Cancellation, refunds and failed payments

If a referred household cancels, receives a refund, fails to pay or does not activate the qualifying plan, that referral will not count towards the reward.

If a referral reward has already been applied and later BCC discovers that one or more referrals did not qualify, BCC may remove, reverse or adjust the reward.

10. Missed cleans and failed service attempts

The referral reward does not change the normal service rules.

If a service cannot be completed because the bin was not presented, was not accessible, was not emptied, was unsafe to clean or due to another reason caused by the customer, the normal BCC Terms & Conditions will apply.

11. Combining with other offers

The Refer a Neighbour reward cannot normally be combined with other promotions, discounts, loyalty rewards, free periods or special offers unless BCC confirms this in writing.

Where more than one offer may apply, BCC may decide which offer applies.

12. Abuse of the programme

BCC may refuse, suspend, remove or reverse a referral reward if we believe that the programme has been misused.

This may include:

• fake referrals;
• duplicate accounts;
• misleading information;
• self-referrals;
• pressure selling;
• referral spam;
• abuse of discounts or free periods;
• attempts to manipulate the programme.

BCC’s decision on eligibility and abuse of the programme will be final, provided it is made fairly and reasonably.

13. Changes to the programme

BCC may change, pause, suspend or withdraw the Refer a Neighbour Programme at any time.

Any reward that has already been confirmed and applied will not normally be affected unless there has been an error, misuse, fraud, unpaid balance or breach of the Terms & Conditions.

14. Contact

For questions about the Refer a Neighbour Programme, please contact:

Bin Clean Crew (BCC)

Email: info@bincleancrew.co.uk

Phone: 07889700662