BCC Loyalty Programme Terms
BCC Loyalty Programme
Last updated: 21 June 2026
1. About the Loyalty Programme
The BCC Loyalty Programme is designed to reward customers who continue using our regular wheelie bin cleaning service.
Customers who renew an eligible active plan may receive a loyalty discount on their next plan period.
The Loyalty Programme is offered at the discretion of BCC and may be changed, paused or withdrawn in the future.
2. Who can receive the loyalty discount
To qualify for the loyalty discount, the customer must:
- have an active BCC customer account;
- have completed an eligible paid plan;
- renew the service for the next plan period;
- continue the service without a break, unless BCC agrees otherwise;
- have no unpaid balance on the account;
- comply with BCC Terms & Conditions.
The loyalty discount is not automatically available to one-off customers unless BCC confirms otherwise.
3. Eligible plans
The loyalty discount may apply to the following regular plans:
- 4 Week Plan;
- 6 Month Plan;
- 12 Month Plan.
The discount may apply when the customer renews the same plan or another eligible regular plan, subject to BCC approval.
4. Loyalty discount
Eligible customers may receive a 10% loyalty discount when renewing their plan.
The discount is calculated from the regular price of the selected plan at the time of renewal.
This means the discount is not calculated from an old price, previous promotional price, introductory offer, first clean price or any temporary discount.
5. Example
If a customer renews a plan and the regular renewal price at that time is £100, a 10% loyalty discount would reduce the price by £10.
The customer would pay £90, unless any other charges, extra services or adjustments apply.
6. Price changes
BCC may update its prices from time to time.
If prices change, the loyalty discount will be calculated from the current regular price applicable at the time the customer renews.
The loyalty discount does not freeze the price unless BCC clearly confirms this in writing as part of a separate fixed-price offer.
7. Breaks in service
The loyalty discount is intended for customers who continue their service without a break.
If a customer cancels, pauses or does not renew their plan on time, the loyalty discount may no longer apply.
BCC may decide, at its discretion, whether to allow the loyalty discount after a short break in service.
8. Missed cleans and failed service attempts
The loyalty discount does not change the rules for missed cleans, failed service attempts or non-completion of service.
If a service cannot be completed because the bin was not presented, was not accessible, was not emptied, was unsafe to clean or due to another reason caused by the customer, the normal Terms & Conditions will apply.
9. Combining discounts
The loyalty discount cannot normally be combined with other offers, promotions, referral rewards, free periods or special discounts unless BCC confirms this in writing.
Where more than one discount or offer could apply, BCC may decide which discount gives the customer the best value or which offer applies.
10. Non-transferable
The loyalty discount is linked to the customer account and service address.
It cannot be sold, exchanged for cash, transferred to another person or transferred to another address unless BCC agrees otherwise.
11. Account checks
BCC may check the customer account before applying the loyalty discount.
The discount may be refused, removed or adjusted if:
- the customer has unpaid charges;
- the account details are incorrect;
- the service has been misused;
- the customer has breached the Terms & Conditions;
- the discount was applied by mistake;
- the customer is no longer eligible.
12. Changes to the Loyalty Programme
BCC may change, suspend or withdraw the Loyalty Programme at any time.
Any changes will not affect a loyalty discount that has already been confirmed and paid for, unless there has been an error, misuse or breach of the Terms & Conditions.
13. Contact
For questions about the Loyalty Programme, please contact:
Bin Clean Crew (BCC)
Email: info@bincleancrew.co.uk
Phone: 07889700662